General

Payment

• Is My Payment Information Safe?
• How Can I Pay?
• What Does Payment Review Mean?

My Orders

• How Do I Place An Order?
• I Have Received a Faulty or Incorrect Item
• Can I Cancel Or Edit My Order?
• My Tracking Is Showing That My Parcel Is Being Returned To Sender
• Why Have I Received An Item With Different Branding?
• How Do I Apply A Discount Code?

See all 14 articles

Returns & Refunds

• How Do I Return?
• Can I Exchange an Item?
• What Is Your Returns Policy?
• I Have Returned An Item That Is Not Intended for EGO, What Should I Do?
• I Have Received a Faulty Item
• I Have Received an Incorrect Item

See all 11 articles

Contact Us

• I Am A Blogger And Would Like To Work With You, Who Do I Contact?
• What Are Your Opening Hours?
• What Language Does Your Customer Service Team Speak?
• EGO Referrals

Delivery

• What Are My Delivery Options?
• I Have Not Received My Order, What Should I Do?
• My Tracking Shows As Delivered But I Have Not Received My Order
• My Order Has Been Returned To Sender, What Do I Do?
• Do I Have To Pay Duties & Customs Charges On My Order?
• How Long Does Delivery Take?